Return & Refund Policy
Last Updated: October 2026
100% Quality & Freshness Guarantee
If an item delivered to you is damaged, spoiled, expired, or missing from your package, we guarantee an immediate no-questions-asked refund or replacement.
1Return Eligibility Windows
Return windows vary based on item categories to uphold safety and hygiene standards:
Fresh Fruits, Vegetables & Dairy
Report immediately upon delivery for instant refund or free replacement.
Packaged Foods & Pantry Essentials
Item must be unopened with manufacturer seal and batch code intact.
Personal Care & Household Goods
Original box, accessories, and barcode tags required.
2How to Request a Return or Refund
- Navigate to your My Orders section.
- Select the delivered order and click on Request Return / Issue.
- Choose the affected item(s) and attach a clear photograph of the damaged or spoiled product.
- Our verification team will inspect and approve the request within 2 business hours.
3Refund Processing Timelines
Once a refund is approved, the funds are automatically initiated to your original payment channel:
| Payment Method | Refund Timeline | Details |
|---|---|---|
| UPI / Wallets | Instant to 24 Hours | Direct reversal to source UPI VPA |
| Credit / Debit Cards | 3 - 5 Business Days | Dependent on issuing bank cycles |
| Net Banking | 2 - 4 Business Days | Direct NEFT / IMPS reversal |
| Cash on Delivery (COD) | 1 - 2 Business Days | Transferred to provided bank account or store wallet |
4Non-Returnable Items
For customer safety, opened baby foods, personal hygiene products, and unsealed inner packaging are strictly non-returnable unless delivered in damaged condition.
Need Immediate Help with an Order?
Our live support team is on standby to resolve any order discrepancies.
Email: returns@dssnexus.com | Helpline: +91 98765 43210