Shipping & Delivery Policy
Last Updated: October 2026
Temperature Controlled & Contactless Delivery
All perishables are transported in insulated, food-grade crates to ensure peak freshness from our central cold storage directly to your kitchen.
1Shipping Charges & Free Delivery Threshold
FREE DELIVERY
Zero shipping fee on standard grocery orders across all serviceable cities.
₹39 Flat Fee
Nominal logistics and packaging charge applied at checkout.
2Convenient Scheduled Delivery Slots
During checkout, you can select your preferred delivery window:
Early Morning Slot
06:30 AM – 09:30 AMFresh milk, breads & morning vegetables
Afternoon Slot
12:00 PM – 03:00 PMMidday grocery replenishments
Evening Slot
05:00 PM – 08:30 PMPost-work daily groceries
Night Owl Slot
08:30 PM – 11:00 PMLate night orders & essentials
3Live Order Tracking
As soon as your order is packed and dispatched, you will receive an SMS containing your live tracking link. You can also view step-by-step dispatch updates anytime inside your Order History.
4Serviceable Areas
We currently service all prime pin codes across major metro and tier-2 locations. Enter your 6-digit pin code on our product pages or cart to instantly verify express delivery feasibility.
Delivery Assistance
For queries related to ongoing delivery or special gate delivery instructions:
Logistics Desk: shipping@dssnexus.com